Terms of Service

These Terms of Service (the "Terms") are an agreement between OrangeSlice Sport LLC, doing business as OrangeSlice Sport ("we", "us", "our"), and you. They cover the OrangeSlice Sport website and the OrangeSlice Sport application.

Two different groups agree to these Terms, and their obligations differ:

• Organizations — the clubs, academies, leagues, and teams that create an account, manage rosters and schedules, and collect payments from their families.
• Parents and guardians — the families who register athletes, book lessons, receive communications, and make payments to an Organization through the platform.

By creating an account, submitting a registration or payment, or otherwise using the service, you accept these Terms. Continued use after a change takes effect is acceptance of the changed Terms.

Other agreements may also apply. Organizations that accept in-product Platform Terms of Service, a signed order form, or the Messaging & Contact Data Terms, and families that accept in-product Terms & Conditions, are bound by those documents. If anything here conflicts with an agreement you accepted in the product or signed with us, that agreement controls.

OrangeSlice Sport is software for youth sports organizations. It provides registration, scheduling, lesson booking, roster and player-development records, tryout evaluations, communication with families, and facilitation of payment processing.

We provide the software. We do not run programs, coach athletes, supervise practices or games, or deliver any of the athletic services an Organization sells.

This section describes who handles money and who is responsible for it. It applies to both Organizations and families.

• Payments are processed by Stripe, not by OrangeSlice Sport. Card and bank details are collected and processed by Stripe, Inc.
• Each Organization maintains its own Stripe connected account and is the merchant of record for the payments its families make. The Organization completes Stripe's own onboarding and identity verification and holds its own Stripe dashboard.
• OrangeSlice Sport does not take custody of funds. Payments settle directly into the Organization's own Stripe account and pay out on that account's payout schedule. We do not hold, escrow, pool, or disburse family payments, and we cannot release, redirect, or withhold an Organization's payout.
• Organizations are bound by the Stripe Connected Account Agreement. By connecting a Stripe account, an Organization agrees to the Stripe Connected Account Agreement and is responsible for complying with it and with Stripe's requirements for the account.
• We are not a party to the transaction between a family and an Organization. The agreement to provide a season, a tryout, a lesson, or a trip is between the family and the Organization.
• Disputes over services are between the family and the Organization. A missed lesson, a cancelled season, a roster decision, a coaching change, or a disagreement about what a fee covers is resolved between those parties. We can help identify a payment and put the parties in contact; we do not adjudicate the underlying dispute.
• Processing fees and platform fees. Stripe's processing fees are charged to the Organization's account. We may also charge a platform fee on transactions, disclosed to the Organization in advance; where a platform fee applies it is collected automatically at the time of the transaction.

Refund policies are set by each Organization, not by OrangeSlice Sport. Each Organization decides whether a registration fee, deposit, dues payment, lesson, or trip is refundable, on what timeline, and on what conditions.

Parents and guardians should direct refund requests to their Organization. We do not issue refunds of an Organization's fees, and we cannot compel an Organization to issue one. Because the Organization is the merchant of record, refunds are issued from the Organization's own Stripe account.

Our software can surface, record, and help an Organization process a refund. It does not set, interpret, or adjudicate the policy behind it.

Organizations are responsible for publishing a refund and cancellation policy to their families and for honoring it.

Where an Organization enables it, families may pay directly from a bank account by ACH debit. ACH works differently from a card, and both Organizations and families should understand the difference.

• ACH payments do not settle immediately. A bank debit can take several business days to clear.
• A payment shown as submitted is not a payment received. Until an ACH payment clears, it is pending — not complete.
• A returned payment can reverse what it paid for. ACH payments can be returned days after submission, including for insufficient funds, a closed account, or a revoked authorization. If a payment is returned, any registration, roster spot, lesson credit, or other access granted in reliance on that payment may be withheld or reversed until payment is made. Our software will generally not confirm a spot or a credit until the payment clears, and may cancel a pending request and release the reserved spot when a payment is returned.
• Returned-payment fees are borne by the Organization's account at cost. Fees charged by the payment processor or the bank for a returned payment are charged against the Organization's own Stripe account. We do not mark them up or add a fee of our own. Organizations acknowledge and accept this.
• Organizations set their own grace period and re-collection policy toward families after a returned payment, including whether to allow a retry, charge their own administrative fee where lawful, or remove a participant.
• ACH authorization. By submitting a bank payment, the payer authorizes the debit of the named account for the stated amount and agrees to the authorization and mandate terms shown at checkout. Payers should keep a copy of that authorization.

This section applies to Organizations only.

• Payment method. Organizations pay OrangeSlice Sport for platform access by credit or debit card. ACH is not offered for platform subscriptions.
• Billing cycle and renewal. Subscriptions bill in advance on a recurring cycle and renew automatically at the then-current rate for that plan until cancelled.
• Failed payment. If a subscription payment fails, the account is marked past due and the card is retried over a short period. If it remains unpaid, access may be reduced or suspended.
• Cancellation. An Organization may cancel at any time, effective at the end of the current billing period. Fees already paid for the current period are not refunded on a partial period unless we state otherwise in writing.
• Plan changes. Plan limits apply from the effective date of a change. A downgrade may be blocked while the account exceeds the limits of the lower plan.
• Taxes. Fees are exclusive of taxes; the Organization is responsible for any applicable taxes other than taxes on our income.

• Account holders must be 18 or older. Accounts are for adults — organization administrators, coaches, and parents or guardians.
• Children do not create accounts. An athlete profile for a minor may be created only by a parent or legal guardian, or by an Organization that has documented authorization from a parent or guardian to do so.
• Accuracy and security. You are responsible for the accuracy of the information you provide, for keeping your credentials secure, and for activity under your account. Tell us promptly if you believe an account has been compromised.
• How information about a minor is collected, used, and deleted is described in our Privacy Policy.

You agree not to:

• harass, threaten, defame, or abuse anyone through the platform;
• access an account, organization, or record you are not authorized to access, or attempt to probe, scan, or breach security or authentication;
• scrape, crawl, or bulk-extract data from the platform, or use it to build a competing product;
• upload malware, interfere with the operation of the service, or place unreasonable load on it;
• use the communication tools to send spam, unsolicited marketing, or messages to people who have not consented to receive them;
• use the platform for any unlawful purpose or in violation of anyone's rights.

We may suspend or remove content or access for a violation of this section.

Organizations own their data. Rosters, member and contact records, schedules, evaluations, documents, and other content an Organization or its users submit remain the Organization's. We process that data to provide the service, and as described in the Privacy Policy.

Organizations are responsible for the lawfulness of what they collect and upload, including having the necessary notices, permissions, and consents to collect and process participant information — and, for participants who are minors, authorization from a parent or legal guardian. An Organization that uploads a contact list represents that it has the right to contact the people on it.

We may use aggregated and de-identified data that does not identify any individual or Organization to operate and improve the service.

The platform — its software, source code, design, documentation, and the OrangeSlice Sport name and branding — belongs to OrangeSlice Sport LLC and is protected by intellectual property law. These Terms grant a limited, non-exclusive, revocable right to use the service; they do not transfer ownership of anything.

Organizations retain all rights in their own names, logos, marks, photographs, and content. By uploading them, an Organization grants us the limited right to host, display, and process that content as needed to provide the service.

Feedback and suggestions you send us may be used without restriction or obligation.

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee any level of uptime, availability, or support response unless we have agreed to one in a separate written contract. We may modify, suspend, or discontinue features with reasonable notice where practical, and may perform maintenance that makes the service temporarily unavailable.

We do not warrant that the service will be uninterrupted, timely, secure, or error-free, or that AI-assisted output — such as drafted progress reports or evaluation summaries — will be accurate or suitable for a particular purpose. Coaches and administrators are responsible for reviewing AI-assisted content before it is sent to families.

To the fullest extent permitted by law, OrangeSlice Sport LLC is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, arising out of or relating to the service, even if we have been advised of the possibility of those damages.

To the fullest extent permitted by law, our total liability for all claims arising out of or relating to the service in any twelve-month period is limited to the amount you paid us for the service during that period. For a parent or guardian who has not paid us directly — fees paid to an Organization are not paid to us — that amount may be zero.

We are not liable for the acts or omissions of an Organization, including its coaching, supervision, roster decisions, refund decisions, or the safety of any activity it runs; nor for the acts or omissions of Stripe, a bank, a carrier, or another third-party provider.

Some jurisdictions do not allow the exclusion or limitation of certain damages. Where that is the case, these limits apply only to the extent permitted, and nothing here limits liability that cannot lawfully be limited.

Organizations agree to defend, indemnify, and hold harmless OrangeSlice Sport LLC and its officers, employees, and agents from claims, damages, liabilities, and reasonable legal fees arising out of:

• the Organization's programs, activities, coaching, supervision, and events;
• the Organization's relationship with its families, including fee, refund, roster, and participation decisions;
• content and data the Organization uploads, including whether it had the right and any required consent to collect, upload, and use it;
• the Organization's messaging and contact practices; and
• the Organization's breach of these Terms or violation of law.

Parents and guardians agree to indemnify us for claims arising from their own violation of these Terms or of law.

We will notify you of a claim, let you control the defense of it with counsel reasonable to us, and cooperate at your expense. You may not settle a claim in a way that imposes obligations on us without our consent.

By you. An Organization may cancel its subscription as described in section 6. A parent or guardian may stop using the platform at any time; contact your Organization about leaving a program.

By us. We may suspend or terminate access for non-payment, for a breach of these Terms, for conduct that puts the platform, its users, or a child at risk, or if required by law. Where practical we will give notice and an opportunity to fix the problem first.

Data on termination. For 30 days after termination, an Organization may request a copy of its Organization Data and we will provide one in a commonly used format. After that window we may delete Organization data in the ordinary course, subject to backups and to any records we are required to keep. Retention is described in the Privacy Policy.

Sections that by their nature should survive — including payment obligations already incurred, intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive termination.

We may update these Terms. When we do, we will change the "last updated" date at the top of this page, and for a material change we will give notice to Organizations by email to the account's admin or billing contact, or by an in-product notice, before the change takes effect.

Changes take effect on the date stated in the notice. Continued use after that date is acceptance. An Organization that does not accept a material change may cancel as described in section 6.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Talk to us first. Most problems are faster to fix directly. Before filing anything, send a written description of the dispute to support@orangeslicesport.com and give us 30 days to work it out.

Any dispute not resolved that way will be brought in the state or federal courts located in Texas, and each party consents to personal jurisdiction there.

Organizations that have accepted the in-product Platform Terms of Service should read the dispute-resolution section of that agreement, which applies to them and controls over this section.

Questions about these Terms:

• Email: support@orangeslicesport.com
• Phone: +1 (512) 537-5665

For help with a charge, a refund, or a returned payment, start at Support.